A scam call center is using a legitimate enterprise tool that is designed to streamline the customer service experience, and which includes various AI-powered features such as automatically detecting when a call goes to voicemail, or an “AI Dialer,” according to a cache of internal data from the scam call center obtained by 404 Media.
It is not clear if the scammers are using any of the AI tools specifically, but the data still provides insight into the technology underpinning at least one scam call center, and how a tool designed for legitimate businesses is being exploited by criminals.
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