A joint study by Stanford University researchers and a workplace performance consulting firm published in the Harvard Business Review details the plight of workers who have to fix their colleagues’ AI-generated “workslop,” which they describe as work content that “masquerades as good work, but lacks the substance to meaningfully advance a given task.” The research, based on a survey of 1,150 workers, is the latest analysis to suggest that the injection of AI tools into the workplace has not resulted in some magic productivity boom and instead has just increased the amount of time that workers say they spend fixing low-quality AI-generated “work.”
The Harvard Business Review study came out the day after a Financial Times analysis of hundreds of earnings reports and shareholder meeting transcripts filed by S&P 500 companies that found huge firms are having trouble articulating the specific benefits of widespread AI adoption but have had no trouble explaining the risks and downsides the technology has posed to their businesses: “The biggest US-listed companies keep talking about artificial intelligence. But other than the ‘fear of missing out,’ few appear to be able to describe how the technology is changing their businesses for the better,” the Financial Times found. “Most of the anticipated benefits, such as increased productivity, were vaguely stated and harder to categorize than the risks.”